At ct99, we believe that online gaming — whether it's PSL cricket betting, live casino tables, or slot games — should always be an enjoyable and controlled leisure activity. Our platform is built with tools, resources, and trained staff to ensure every Pakistani player can set their own boundaries and play within their means.
Every ct99 account holder has direct access to a full suite of player-protection tools. These are built into the platform so you can manage your gaming activity at any time — no lengthy procedures, no delays.
Set a daily, weekly, or monthly PKR deposit limit on your ct99 account. Once your chosen limit is reached, the platform will automatically prevent further deposits until the limit period resets. Limits can be reduced immediately but increases require a 24-hour cooling-off period for your protection.
Available NowDefine the maximum amount in PKR you are comfortable losing within a set period. ct99's loss limit tool tracks your net losses across all game types — cricket betting, slots, and live casino — and halts gameplay once your threshold is crossed for the defined period.
Available NowLimit how long you spend on the ct99 platform in a single session. When your set time is reached, you will receive a clear notification and be automatically logged out. This is especially useful for players in Karachi, Lahore, or Islamabad who tend to play late into the evening.
Available NowEnable periodic pop-up reminders that show you exactly how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but highly effective way to stay aware of your gaming habits at ct99 without disrupting your experience.
Available NowNot ready for full self-exclusion but need a short break? ct99 offers cool-off periods ranging from 24 hours up to 6 weeks. During a cool-off, your account remains open but you cannot deposit, bet, or access games. Promotional communications are also paused during this time.
Available NowFor players who feel they need a longer break, ct99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is processed within 24 hours of request. During exclusion, your account is fully deactivated and you will be removed from all marketing lists.
Critical ToolResponsible gaming is not a footnote at ct99 — it is built into the foundation of how we operate. As Pakistan's premier online casino and cricket betting platform, we recognise that access to fast, PKR-supported gaming can be genuinely exciting, but we also understand that a small number of players can develop problematic gambling patterns. Our entire responsible gaming programme is designed to identify those players early and give them every resource they need to stay in control.
Every ct99 account undergoes regular automated monitoring. Our system flags unusual patterns — such as rapid increases in bet size, frequent late-night sessions, or sudden deposits after a period of inactivity — and our trained customer support team follows up proactively. We never wait for a player to reach out first when our data suggests they may need support.
Players across Faisalabad, Rawalpindi, Lahore, Karachi, and Islamabad all have access to the same complete suite of responsible gaming tools through their ct99 account dashboard. These tools are available around the clock and take effect immediately when protective measures like deposit reductions or cool-off periods are requested.
ct99 operates under an international gaming licence that mandates specific responsible gaming standards. Our licence requires us to maintain AML and KYC compliance, enforce strict age verification for 21+ players, offer player protection tools, train our staff in problem gambling awareness, and cooperate fully with any regulatory inquiry into player welfare.
Our responsible gaming policy is reviewed quarterly by ct99's compliance team and updated whenever our licensing authority issues new guidance. The version of this policy on the website is always current. We encourage all players to read it in full and reach out to our support team if anything is unclear.
Mandatory 21+ verification — no account is approved without identity and age confirmation through our KYC process.
No credit or loan-based deposits — ct99 does not offer credit facilities or allow borrowed funds to be deposited through our payment channels.
Staff training — all ct99 customer support agents complete responsible gaming awareness training before handling player accounts.
No targeting of at-risk players — players who have set limits, taken cool-offs, or self-excluded are permanently removed from all promotional communications.
Transparent odds and RTP — ct99 discloses return-to-player percentages on slot games and presents cricket odds clearly so players can make fully informed betting decisions.
Immediate response to self-exclusion requests — all self-exclusion requests are processed within 24 hours, no questions asked and no attempts to dissuade the player.
Recognising problematic behaviour early is the most effective form of protection. If you identify with any of the following signs — in yourself or someone close to you — please reach out to ct99 support or use one of our player-protection tools immediately.
Increasing bet sizes or depositing more PKR specifically to recover money already lost in a session or over multiple sessions.
Regularly spending more time gaming than intended, especially late into the night at the expense of sleep or daily responsibilities.
Using money set aside for rent, household bills, groceries, or school fees — or borrowing money from family to fund gaming activity.
Concealing the amount of time or money spent on ct99 or other platforms from family members, friends, or a spouse.
Feeling intense anxiety, irritability, or depression after a loss, or feeling that gaming is the only way to feel excited or happy.
Having repeatedly tried and failed to reduce the amount of time or money spent on gaming without any external support or tools.
Requesting self-exclusion is straightforward and confidential. ct99 support staff are trained to process these requests sensitively and without delay. Follow the steps below or contact us directly via live chat.
Access your account via the ct99 Login page. Navigate to Account Settings from the top-right dropdown menu once logged in.
Inside Account Settings, select the "Responsible Gaming" tab. All player protection tools — limits, cool-off, and self-exclusion — are located here in one place.
Choose from a 6-month, 1-year, 3-year, or permanent self-exclusion. Read the confirmation notice carefully — self-exclusion cannot be reversed before its expiry date.
Confirm your identity and submit the request. You will receive an email confirmation to your registered address within one hour and the exclusion takes full effect within 24 hours.
If you are unable to complete the process via the dashboard, contact ct99 support directly via live chat (available 9am–12am PKT daily) and an agent will process your exclusion request for you immediately.
ct99 offers three categories of player limits. All limits are applied to your account in real time. The table below outlines each type and its key properties.
| Limit Type | Periods Available | Takes Effect | Increase Delay |
|---|---|---|---|
| Deposit Limit PKR |
Daily / Weekly / Monthly | Immediately | 24 hours |
| Loss Limit PKR |
Daily / Weekly / Monthly | Immediately | 24 hours |
| Wager Limit PKR |
Daily / Weekly / Monthly | Immediately | 24 hours |
| Session Limit Time |
Per Session | Immediately | 24 hours |
| Cool-Off Period | 24h / 1w / 1m / 6w | Immediately | Not reversible early |
| Self-Exclusion | 6m / 1yr / 3yr / Permanent | Within 24 hours | Not reversible early |
Take a moment to reflect honestly on these questions. This is not a medical tool — it is a personal check-in to help you stay aware of your gaming habits on ct99 and elsewhere.
Have you ever spent more than you originally planned during a single ct99 session?
Have you deposited via JazzCash or EasyPaisa specifically to chase a loss you suffered earlier in the same day?
Have you ever felt restless, irritable, or anxious when you were unable to access online gaming for a period?
Have you hidden your gaming activity — amount of time played or money spent — from a family member or spouse?
Have you used money earmarked for household expenses, savings, or loan repayments to fund a gaming session?
Have you tried to cut down on your gaming before but found yourself returning to the same patterns within days?
If you answered "yes" to any of the above: This does not mean you have a gambling problem — but it does mean that using ct99's built-in tools (deposit limits, cool-off periods, or a short self-exclusion) could genuinely help you stay in control. Contact our support team at any time via live chat — we are here to help, not to judge.
ct99 is here to make cricket betting and casino gaming enjoyable for every Pakistani player. Set your limits today and keep gaming fun, safe, and within your control.